Today the Telecom Regulatory Authority of India has mandated minimum
quality of service for wireless data services in the country. Now
operators will have to offer basic minimum quality of service in each
area. At the time of issuing "The Standards of Quality of Service for
Wireless Data Services Regulations, 2012", TRAI has given orders to the
operator need to set up a test base wherever they provide data services
to ensure that quality of service guidelines be met. “ As per the new
regulation that will come into force from 1st January 2013, “Provision
or activation of data services is to be done within four hours of
receiving the request".
TRAI has also asked operators to assure 80 per cent success in case of download attempt and 75 per cent in case of upload. As well, minimum speed of each plan has to be measured and reported to TRAI. The great part is that it has asked operators to make sure 75 per cent subscribed speed is received by the subscriber. So, if the operator commits 7.2 Mbps download speed then they have to assure at least 5.4 Mbps or above. Data drop rate also has to be below 5 per cent.
To improve clarity, all the operators need to publish on their websites, the details of all data services offered along with their tariff, understandably indicating the cities and towns where all the data services and tariff plans are applicable. The new regulations also bars operators from offering new data services or modify the existing data services or tariff without prior publication on their websites.
TRAI has also asked operators to assure 80 per cent success in case of download attempt and 75 per cent in case of upload. As well, minimum speed of each plan has to be measured and reported to TRAI. The great part is that it has asked operators to make sure 75 per cent subscribed speed is received by the subscriber. So, if the operator commits 7.2 Mbps download speed then they have to assure at least 5.4 Mbps or above. Data drop rate also has to be below 5 per cent.
To improve clarity, all the operators need to publish on their websites, the details of all data services offered along with their tariff, understandably indicating the cities and towns where all the data services and tariff plans are applicable. The new regulations also bars operators from offering new data services or modify the existing data services or tariff without prior publication on their websites.
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